Jobs - Operation Manager for Wellness Center

This position is responsible for day-to-day operation of the two San Francisco locations. The operation manager plays a critical role in enhancing appointment bookings, improving customer satisfaction and driving overall business success.

Duties and Responsibilities:

  • Manage daily operations across all departments, ensuring that processes, schedules and flow of appointments are running efficiently and effectively.
  • Establish policy and procedures and treatment protocols to align with Redmint objectives.
  • Ensure compliance with industry regulations, safety standards and company policies.
  • Manage and mentor staffs, fostering a culture of continuous improvement and accountability
  • Conduct regular reviews of operational workflows and identify opportunities to improve operational efficiency, reduce costs and increase productivity.
  • Ensure customer needs are met though efficient operations and high-quality services; address and resolve customer complaints/concerns in a timely manner; implement customer feedback mechanisms to continuously improve service delivery.
  • Develop and execute promotions and campaigns to enhance retail sales and membership signups.
  • Oversee inventory levels, ensuring all stocks are adequately replenished timely.
  • Ensure cleanliness and facility upkeep at the highest standards, all wellness equipment at optimum performances.
  • Assist in all areas of wellness sanctuary operation as requested by management.
  • Special projects as assigned. Duties can change from time to time due to store needs.

Education and Experiences Requirements:

  • Minimum of 5 years management experiences in wellness center, spa operations, hotel management, or customer service with strong communication skills
  • Spa/Retail/Hospitality/Fitness/Wellness/Holistic Integrated medicine experience required.
  • Quick learner, organized, accuracy and strong attention to details
  • Possess excellent problem-solving skills for customer services and staffing concerns
  • Possess the mindset to create impactful client experiences with profound results; Customer-focused with a commitment to delivering top-quality holistic healing service.
  • Proven ability to build a team of skilled practitioners, staffs and an efficient operation platform to provide top-quality services.
  • Strong leadership and team management skills
  • SF or bay area local resident strongly preferred. Enjoy urban living.
  • Proficiency in Mindbody booking system preferred
  • Bachelor’s degree required
  • Possess a strong sense of ownership and can-do attitude.
  • Willingness to work one day on the weekend and holidays

 Other job details

  • Full time exempt employee.
  • Market rate compensation with health benefit and performance bonuses.

    To Apply

    • Email career@redmint.com